Beyond Training Solutions Ltd

105 Palewell Park, London, England, SW14 8JJ

105 Palewell Park, London, England, SW14 8JJ

Updated July 2026

Standard Terms and conditions – all services

1. Definitions

In this document the following words shall have the following meanings:

“Agreement” means these Terms and Conditions together with the terms of any applicable Quotation Document

“Customer” means the organisation or person who purchases goods and services from Beyond Training Solutions Ltd.

“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable

“Quotation” means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier;

“Supplier” means Beyond Training Solutions Ltd

“Delegate” means the person receiving the coaching, facilitation or training

General

These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier to the Customer.

1. PUBLIC COURSES AND MASTERCLASSES PRICES, PAYMENT & REFUNDS (Excluding NLP Diploma, Practitioner and Master Practitioner)

1.1. Where early booking prices and promotional offers are available for courses, the early booking price is only available until the expiry date of the specific promotion. After the expiry date of an offer the course will become available at an increased price or an alternative promotion specified.

1.2. The Supplier is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.

1.3. Where an early booking price is in place, invoiced amounts for public courses shall be due on date at the time of booking or the date stated in the invoice (if applicable) to secure the early booking discount. If any applicable invoice is settled later than the date stated in the invoice an increase in the course price becomes due to the full amount of the place as published.

1.4. It is the delegate’s/ customer’s responsibility to ensure the Supplier has the full details and any required purchase order number at time of booking.

1.5. A 100% refund if cancelled within 14 days of booking. No refund is applicable outside of this period.

1.6. The Supplier is entitled to exercise discretion in 2.5 where evidence of extreme extenuating circumstances is presented.

1.7. Any refund will be credited to the same credit card or bank account as that of the original payment.

1.8. The customer/ delegate is legally responsible for providing payment once the booking is confirmed, although attendance for the programme will only be secured when full payment has been received.

1.9. Any payment plans must be agreed with the Supplier. If you have requested a payment plan you agree to ensure payments are made promptly. Any overdue payments will be subject to a 10% administration fee.

1.10. The supplier reserves the right to change the venue or date (which includes moving to live online). Earliest possible notification will be given to those who have booked places. If the change is not convenient for the customer they may transfer a credit amount for their place, equal to the price paid, to a future event or workshop. If the future event the customer chooses is less than the amount paid then no credit balance is carried forward. At no time will refunds be given.

1.11. If a force majeure causes the supplier to need to cancel or postpone the event the earliest possible notification will be given to those who have booked places. In this case an online course may be offered as a substitute and no refund is given. If a postponement is planned and the change is not convenient for the customer, they may transfer a credit amount for their place, equal to the price paid, to a future event or workshop. If the future event the customer chooses is less than the amount paid then no credit balance is carried forward. At no time will refunds be given. A force majeure may include war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, health pandemics and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations.

2. NLP CORE SKILLS DIPLOMA, PRACTITIONER AND MASTER PRACTITIONER

2.1. Where early booking prices and promotional offers are available for courses, the early booking price is only available until the expiry date of the specific promotion. After the expiry date of an offer the course will become available at an increased price or an alternative promotion specified.

2.2. The Supplier is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.

2.3. Where an early booking price is in place, invoiced amounts shall be due on date stated in the invoice to secure the early booking discount. If the invoice is settled later than the date stated in the invoice an increase in the course price becomes due to the full amount of the place as published.

2.4. It is the delegate’s/ customer’s responsibility to ensure the Supplier has the full details and any required purchase order number at time of booking.

2.5. Cancellations and postponements:

2.5.1. A 100% refund if cancelled within 14 days of booking Any deposit invoices are non refundable.

2.5.2. You are entitled to a 50% refund of the course fee (excluding non-refundable deposits) if you cancel, in writing, up to 60 days after the time of booking as long as this is also within 60 days of the course start. Cancellation outside of this will mean that the full course fee remains payable and no refund will be given.

2.5.3. If you have purchased a package price then no partial cancellation of the package is possible.

2.5.4. You are entitled to a 50% refund if you leave the training on the first morning of training, because you are unhappy with the training. You will not be entitled to a refund after your first morning of training with us.

2.5.5. The conditions in 2.5.4 do not apply if you have received any study materials or certificates issued for the training. This includes access to our online support platform. The Supplier is entitled to exercise discretion in 2.5.5 where evidence of extreme extenuating circumstances is presented.

2.5.6. Any refund will be credited to the named bank account provided.

2.6. Booking is accepted for the date specified on the booking form. Should you be unable to complete the specified course booked, a one-time postponement may be considered where you can apply to transfer your place to the next course available (subject to availability of places and at Beyond Training’s discretion). In which case an administration charge of 20% of the total course price would apply. Further postponement will not be considered.

2.7. The customer/ delegate is legally responsible for providing payment once the booking is confirmed, although attendance for the programme will only be secured when full payment has been received. Any certification will only be provided once full payment has been received.

2.8. All payment plans must be agreed with the Supplier. If you have requested a payment plan you agree to ensure payments are made promptly. Any overdue payments will be subject to a 10% administration fee.

2.9. Any special offers for modular courses are only available when booking all modules as specified at the same time.

2.10. Attendance on course does not guarantee certification.

2.11. Free re-attendance is subject to space on each subsequent course and must be booked in advance. Re-attendance on the retreat aspect of the Master Practitioner will be subject to accommodation and catering cost. If you confirm reattendance on any course and then do not subsequently reattend, your future right to reattend will be withdrawn.

2.12. You will only be eligible for free reattendance on the Practitioner and Master Practitioner when you have successful completed all aspects of your original course, including all assessments.

2.13. Beyond Training Solutions reserve the right to change the location of the course, including moving it online if required.

2.14 The practitioner course includes an observed coaching assessment. The date will be agreed with the delegate and once fixed, if the delegate needs to alter the date a £225 charge will apply and they may need to wait until the assessments for the next cohort.

3. GENERAL TERMS RE PUBLIC COURSES

3.1. The training courses that Beyond Training Solutions Ltd provide are not for therapeutic purposes, although a participant may gain relief or a positive change using some of the techniques taught, the course is not an alternative to any treatment for a condition that the participant is currently being treated for or has been treated for in the past. If in doubt seek professional medical advice either from your GP or from another suitably qualified clinical professional.

3.2. The customer must understand and accept that they are fully responsible for their own well-being during training, and subsequently. If the customer is in any doubt about the suitability of undergoing NLP training they should discuss it with a suitably qualified health professional.

3.3. Beyond Training Solutions Ltd reserve the right to not train or teach anyone that is suffering from clinical depression or Mental Illness at the time of the course. It is the responsibility of the participant to inform Beyond Training Solutions Ltd of any such condition that they may have and contact their GP if in doubt about the suitability of the course. If any medication is currently taken it is the delegate’s responsibility to ensure that this does not have an adverse effect on their mental capacity or reaction.

3.4. The supplier reserves the right to change the venue or date. Earliest possible notification will be given to those who have booked places. If the change is not convenient for the customer they may transfer a credit amount for their place, equal to the price paid, to the next available course. At no time will refunds be given.

3.5. If a force majeure causes the supplier to need to cancel or postpone the course the earliest possible notification will be given to those who have booked places. In this case an online course may be offered as a substitute and no refund is given. If a postponement is planned and the change is not convenient for the customer, they may transfer a credit amount for their place, equal to the price paid, to the next available course. At no time will refunds be given. A force majeure may include war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, health pandemics and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations.

4. COACHING

4.1. Coaching will be provided by Jo Creed or one of her associate coaches. Details of these coaches will be provided to the customer on quotation.

4.2. The customer and delegate must understand and accept that the coaching services they will be receiving are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. The customer and delegate must also understand that their Coach is not acting as a mental health counsellor or a medical professional. Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment.

4.3. The delegate must understand and accept that they are fully responsible for their own well-being during coaching sessions, and subsequently.

4.4. All comments and ideas offered in a coaching session are solely for the purpose of aiding the delegate in achieving the defined goals they and the customer create with the supplier. The delegate and the customer have the ability to give their informed consent and hereby give such consent to the supplier to assist them in achieving such goals and understand that results are not guaranteed.

4.5. Where coaching is sponsored by an organisation, the content of individual coaching sessions shall remain confidential between the coach and the individual delegate. The Supplier may provide high-level, non-attributable themes or progress updates to the Customer where agreed but will not disclose specific personal information without explicit consent. If the delegates report child, elder abuse or neglect or threaten to harm themselves or someone else, the customer understands that necessary actions will be taken and their confidentiality agreement limited in this capacity. Furthermore, if the supplier is ordered by a court to provide information or to testify, they will do so to the extent the law requires.

4.6. The Supplier shall not be liable for decisions or actions taken by the Customer or delegates as a result of the coaching process. The supplier has no liability for any loss incurred by any customer, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the customer whether justified or otherwise, to achieve a material improvement in quality of life, relationship or business or to achieve their desired outcomes or goals.

4.7. If a delegate or customer needs to rearrange a coaching session, they should provide at least 72 hours’ notice. If a coaching programme is purchased, no refunds will be given to customers for unused coaching sessions. In exceptional circumstances the supplier may need to rearrange a coaching session. In those instances, they will also give the delegate or customer 72 hours’ notice where practical.

4.8. Coaching sessions and programmes are usually paid in advance. Sessions cancelled with less than 72 hours’ notice may be forfeited, except in exceptional circumstances at the Supplier’s discretion.

4.9. In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the customer or delegate, actual or potential conflict of interest, or other reasons, the supplier can decide to terminate the service to the customer early or refuse or be unable to provide further coaching sessions to specific delegates the customer. In such a circumstance the customer will be given reasonable notice of termination where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

4.10. The Customer agrees not to directly or indirectly solicit, employ, or engage any associate coach introduced by the Supplier for a period of 24 months following completion of the services without prior written consent.

4.11. The coaching services will be delivered in line with recognised professional coaching standards and ethics.

4.12. Contact between sessions will be limited to reasonable email communication unless otherwise agreed

5. IN-HOUSE TRAINING OR FACILITATION

5.1. Once a date is confirmed for the training/ facilitation, this is seen as a firm booking. Postponements will be accepted subject to the availability of the trainer/ facilitator if a new date is requested and confirmed prior to 90 days before the originally confirmed date. Postponement requested less than 90 days before the originally confirmed date will be subject to a 50% surcharge. Postponements requested less than 30 days before the originally confirmed date will not be considered except in exceptional circumstances and at the discretion of the supplier. The new postponed date must be within 6 months of the original date booked otherwise it is seen as a cancellation and the terms in point 1.3 apply.

5.2. When a defined service of a set number of workshops or days is delivered in-house to a company or organisation, full payment will be invoiced at the time of booking with a settlement date of 15 days from the date of invoice.

5.3. Cancellations prior to 90 days before service commencement will be eligible for a 50% refund. This excludes short notice bookings made where service commencement is within 7 days of booking confirmation.

5.4. When a service is commissioned for an ongoing in-house programme 40% of the estimated contract value will be invoiced at time of booking with a settlement date of 15 days from the date of invoice. This amount is non-refundable. Thereafter, advanced invoices will be raised on commencement of service delivery.

5.5. The Supplier is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the Bank of England base rate.

5.6. It is the customer’s responsibility to ensure the Supplier has the full details and any required purchase order number at time of booking.

5.7. Payment must be received in full prior to the course/ facilitation start date.

5.8. The supplier will advise any additional expenses in their original quotation. Expenses will be invoiced in the initial invoice.

6. CUSTOMER’S OBLIGATIONS FOR IN-HOUSE PROVISION

6.1. To enable the Supplier to perform its obligations under this Agreement the Customer shall:

6.1.1. Co-operate with the Supplier;

6.1.2. Provide the Supplier with any information reasonably required that is useful for the service provided.

6.1.3. Venue will be provided by the customer for in-house services unless specifically agreed otherwise.

6.1.4. A projector, flip chart and speakers will be provided by the customer if required by the supplier.

6.1.5. The customer is responsible for all health and safety requirements in respect of the venue.

6.1.6. Payment terms are 15 days from invoice date and payable in advance of service commencement. The Supplier reserves the right to suspend services in the event of non-payment.

7. SPECIFICATIONS

7.1. For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier, and no representation written or oral, correspondence or statement shall form part of the contract.

7.2. No unauthorised use of the Supplier’s logo(s) is permitted at any time

7.3. It may be necessary, for reasons beyond the control of the Supplier to change the venue, dates and/or trainer/ coach/ facilitator which will be notified by email or mail.

7.4. The Supplier is not liable for any additional travel and accommodation costs the delegate may incur should the programme dates or venue be altered.

8. LIMITATION OF LIABILITY

8.1. Except in respect of death or personal injury as a direct result and at the time of the provision of the service due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

8.2. In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

8.3. The supplier cannot guarantee the successful outcome of any services provided. Their role is to facilitate open discussion and cannot be held liable for any outcome or subsequent actions or decisions of the customer in relation to the issue being facilitated. The facilitator/ trainer/ coach shall throughout the service provision act as an independent impartial neutral facilitator.

8.4. The supplier shall not be liable to any party for any act or omission in connection with the conduct of any coaching, training or facilitation services, save for any willful misconduct.

8.5. The supplier shall not be called as a witness or as an expert in any pending or subsequent litigation or arbitration relating to the dispute or subject matter of any services provided.

8.6. The provision of the service is provided under UK jurisdiction and within UK contract law. The interpretations, construction, effect and enforceability of these Terms and Conditions shall be governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts for the determination of all disputes arising between them.

8.7. The supplier shall not be held liable for any subsequent action of any delegates following attendance on any training, facilitation and coaching. The supplier will provide services in line with the agreement with the customer and cannot be held liable for how the information provided is perceived and actioned by the delegates.

8.8. The supplier will perform any services with reasonable skill and care. For all services the total liability of the supplier under these Terms and Conditions whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to an amount equal to 100% of the sum of all fees paid by the customer to the supplier due under these Terms and Conditions.

8.9. The Supplier shall not be liable for failure to perform obligations where such failure is due to events beyond reasonable control (including but not limited to illness, technical failure, or force majeure events).

9. INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT AND CUSTOMER INFORMATION

9.1. All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.

9.2. Any course materials are for personal use. Course materials provided by the Supplier are the copyright of the Supplier unless otherwise stated and no copies or unauthorised distribution shall be made.

9.3. The customer allows the supplier to utilise the company logo on the supplier’s website without specific written permission. The customer needs to write to the supplier within 30 days of the contract booking if they wish to over-ride this clause.

10. INDEPENDENT CONTRACTORS

The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement or any applicable Quotation Document. The Customer agrees not to directly or indirectly solicit, employ, or engage any sub-contractor introduced by the Supplier for a period of 24 months following completion of the services without prior written consent.

11. SAFEGUARDING CHILDREN AND VULNERABLE ADULTS

The need to share information in order to keep children and vulnerable adults safe from abuse, takes precedence over the usual commitment to confidentiality.

12. DATA PROTECTION

The Supplier shall comply with all applicable data protection legislation, including the UK GDPR and Data Protection Act 2018. Any personal data shared as part of the coaching programme will be processed solely for the purpose of delivering the agreed services and will not be shared with third parties without consent, unless required by law.

13. VARIATION

These terms and conditions may be subject to amendment from time to time. If these terms and conditions are altered you will be notified by email, letter or other appropriate medium. If you have any uncertainties about these conditions as they might apply to you or your course or in-house attendance. It is your responsibility to clarify the situation by contacting us before your course or in-house attendance commences.

14. WAIVER

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.

15. ENTIRE AGREEMENT

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

16. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.